FAQ
Everything you need to know about ordering, delivery, returns and sizing. If your question isn't covered, email info@boutiqueblank.com or call +44 121 790 0366, Monday – Friday, 09:00 – 17:00. Closed weekends and UK public holidays. We aim to respond to all enquiries within 24 hours.
Ordering
How do I place an order? Choose your item, select your size or option, add it to your basket and go to checkout. Enter your delivery details and payment information, and confirm. You'll get a confirmation email within a few minutes.
I didn't get an order confirmation email. Check your spam or promotions folder first — automated emails often land there. If it hasn't arrived within an hour, email us with the name and address you used and we'll confirm whether the order went through.
Can I change my order after placing it? Only within 24 hours of purchase. Email info@boutiqueblank.com immediately with your order number and what you'd like changed. After 24 hours the order has entered fulfilment and can't be altered — you'll need to receive it and then return it.
Can I cancel my order? Yes, if you tell us within 24 hours of placing it and it hasn't shipped. Email us with "CANCEL" and your order number in the subject line. After that window, accept the delivery and return the item under our 30-day returns policy.
Can I change my delivery address? Same 24-hour rule. Once an order is picked and labelled the address is locked in. Please double-check your address at checkout — we can't refund parcels delivered to an address you entered incorrectly.
Do I need an account to order? No, you can check out as a guest. An account just makes it easier to track orders and reorder.
Is my item still available? If you can add it to your basket and complete checkout, it's in stock. On rare occasions stock discrepancies happen — if that affects your order we'll contact you within 2 business days with options.
Delivery
How much is delivery? Free on every order, with no minimum spend.
How long will my order take? 1–3 business days to process, then 4–7 business days in transit. That's 5–10 business days in total. Business days are Monday to Friday, excluding UK public holidays.
Where do you deliver? Throughout the United Kingdom, including BFPO addresses. We don't currently deliver to PO Boxes.
How do I track my parcel? You'll get a dispatch email with a tracking number once your order leaves us. Tracking can take 24–72 hours to start showing movement — a number that says "label created" or "not found" during that period is normal.
My tracking hasn't updated in over a week. Email us your order number and we'll open an investigation with the carrier. These usually take 5–10 business days to resolve.
My order says delivered but it isn't here. Check with neighbours, look in any usual safe place, and check for a carrier card. If it still hasn't appeared, contact us within 14 days of the delivery date so we can claim while the carrier's window is open.
Will I pay customs or import charges? No. There are no additional duties, taxes or handling fees on UK deliveries.
My order arrived in two parcels. That's normal — items held in different locations ship separately at no extra cost. Each parcel has its own tracking number.
Returns and refunds
What's your returns window? 30 days from the date you receive your order.
How do I return something? Email info@boutiqueblank.com within 30 days with your order number and reason. We'll send a Return Authorisation number and the correct return address within 1–2 business days. Don't send anything back before you have that — unauthorised returns may be refused.
Who pays for return postage? You do, if you've changed your mind or the size isn't right. We cover it if the item is faulty, damaged or we sent the wrong thing. Use a tracked service and keep your proof of postage — the item is your responsibility until it reaches us.
What condition does the item need to be in? Unworn, unwashed, unaltered, with all tags attached and free from marks, makeup, perfume or pet hair. Trying something on for fit is fine.
What can't be returned? Pierced jewellery, underwear, swimwear and hosiery with the hygiene seal broken, personalised items, gift cards, and anything marked Final Sale.
When will I get my refund? We inspect returns within 1–3 business days of arrival, then process the refund within 5–10 business days. Your bank may take another 3–5 days to show it. Refunds go to the original payment method only.
Do you do exchanges? No. Return the original for a refund and place a new order — it's faster and guarantees your size doesn't sell out while you wait.
My item is faulty or arrived damaged. Email photos to info@boutiqueblank.com within 48 hours of delivery. We'll cover return postage and send a replacement or refund. Under the Consumer Rights Act 2015 you have the right to reject faulty goods within 30 days of delivery.
Do you charge restocking fees? No.
Sizing and products
How do I find my size? Every product page has a size guide with garment measurements in centimetres. Measure a similar item you already own and compare — it's more reliable than going by your usual high street size, since fit varies between fabrics and cuts.
What if I'm between sizes? For fitted styles, size up. For relaxed or oversized cuts, your usual size is usually right. Email us the style and your measurements and we'll give you a straight answer.
Will the colour match the photo? Very closely, but screens vary. Small differences in shade between your display and the item are normal and aren't considered a fault.
How do I care for my items? Follow the care label on each item. As a general rule, wash garments at 30°C, wash dark colours separately for the first few washes, and reshape while damp rather than tumble drying delicate fabrics.
Are measurements exact? They're approximate, with a tolerance of around 2–3 cm depending on the fabric.
Payment and security
When am I charged? At the point you place your order.
Which payment methods do you accept? All methods shown at checkout and in our website footer.
Is it safe to pay on your site? Yes. The whole site runs on encrypted HTTPS and payments are handled by regulated third-party providers. We never see or store your full card details.
Can I use more than one discount code? One code per order, unless a promotion says otherwise. Codes can't be added to an order after it's been placed.
Are prices in pounds? Yes — all prices are in GBP and include UK VAT where applicable.
Still need help?
Email: info@boutiqueblank.com Phone: +44 121 790 0366 Customer Support Hours: Monday – Friday, 09:00 – 17:00. Closed weekends and UK public holidays. We aim to respond to all enquiries within 24 hours. Address: 42 Dunton Road, Birmingham B37 6JN, United Kingdom Company: EXON GROUP LTD (Company Number: 16893861)