Payment Policy

This page explains how you can pay for your order at boutiqueblank.com, when payment is taken, and what happens if a payment fails. It forms part of our Terms of Service.

1. Accepted payment methods

We accept the following at checkout:

Credit and debit cards

  • Visa (credit, debit and Electron)
  • Mastercard (credit and debit)
  • American Express
  • Maestro

Digital wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

The full list of methods available to you is displayed at checkout and in our website footer. Availability of individual wallets depends on your device and browser.

We do not accept: cash, cheques, bank transfers, postal orders, cryptocurrency, or cash on delivery.

2. Currency and taxes

  • All prices are displayed and charged in pounds sterling (GBP).
  • Prices include UK VAT where applicable.
  • Delivery is free on all orders — no shipping charge is added at any stage.
  • There are no handling fees, service charges or surcharges of any kind.
  • No customs duties or import charges apply to UK deliveries.

The price shown at checkout is the total amount you will be charged. No further payment will be requested after you place your order.

If your card or account is denominated in a currency other than GBP, your bank may apply its own conversion rate and a foreign transaction fee. These charges come from your bank, not from us, and we have no control over them.

3. When you are charged

Payment is authorised and taken at the time you place your order. Depending on your payment provider, the charge may first appear on your statement as a pending authorisation before it settles, usually within 1–3 business days.

Taking payment does not mean we have accepted your order. As set out in our Terms of Service, a contract is formed only when we dispatch your goods. If we cannot fulfil your order, we will cancel it and refund you in full.

4. Payment security

Your security matters to us:

  • The entire website operates over an encrypted HTTPS/TLS connection.
  • Payments are processed by regulated third-party payment providers who are PCI DSS compliant.
  • We never see or store your full card number, expiry date or CVV. These are transmitted directly to the payment provider.
  • Card payments are subject to 3-D Secure / Strong Customer Authentication where required by law. You may be asked to confirm the payment through your bank's app or by one-time passcode.
  • We retain only the last four digits of the card and the transaction reference, for order administration and refunds.

You are responsible for keeping your own payment credentials and account passwords secure.

5. If your payment is declined

A declined payment usually means one of the following:

  • Insufficient available funds
  • Card details entered incorrectly, or an expired card
  • Billing address does not match the address held by your bank
  • Your bank has blocked the transaction as a security precaution
  • The transaction failed 3-D Secure authentication
  • Your card does not permit online or international transactions

If your payment is declined, no order is created and no goods are reserved. Check your details and try again, or use a different payment method. If it keeps failing, contact your bank — they can see the reason for the decline, and we cannot.

You may occasionally see a pending authorisation on your statement for a declined order. This is not a charge and is released automatically by your bank, usually within 3–5 business days.

6. Fraud prevention and order verification

We and our payment providers carry out automated checks on every transaction. We may:

  • Ask you to verify your identity or billing details before dispatch
  • Decline or cancel an order where the billing and delivery details cannot be reconciled
  • Refuse orders from accounts, cards or addresses previously associated with fraud or chargebacks
  • Limit quantities where an order appears to be placed for commercial resale

Where we cancel an order for these reasons, any payment taken is refunded in full. We may share transaction data with fraud prevention agencies and, where appropriate, with law enforcement.

7. Refunds

  • Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
  • Approved refunds are processed within 5–10 business days of us receiving and inspecting your return.
  • Your bank or card issuer may take a further 3–5 business days to credit the funds.
  • Where you paid via a digital wallet, the refund is returned to the wallet and then to the underlying funding source, following that provider's own timescales.
  • If a card has expired or been cancelled since your purchase, the refund normally still reaches the replacement account via your bank. If it doesn't, contact your bank first, then let us know.

Full details of eligibility and timescales are in our Refund Policy.

8. Discount codes and gift cards

  • One discount code per order unless expressly stated otherwise.
  • Codes must be entered at checkout — they cannot be applied afterwards.
  • Discount codes have no cash value and cannot be exchanged for cash.
  • Where an order paid partly by gift card is refunded, the gift card portion is returned as store credit and the remainder to the original payment method.

9. Pricing errors

If an item is listed at an incorrect price, we will contact you before dispatch and give you the choice of proceeding at the correct price or cancelling for a full refund. We are not obliged to supply goods at an incorrect price where the error is obvious.

10. Chargebacks

If you believe a charge is wrong, please contact us first at info@boutiqueblank.com — most issues are resolved within a day or two, far faster than a bank dispute. Raising a chargeback for an order that was delivered as described, or in place of using our returns process, may result in your account being suspended and recovery of the sums owed.

11. Changes to this policy

We may update the payment methods we accept and the terms on this page. Changes take effect from the date shown at the top and apply to orders placed after that date.

12. Contact us

Email: info@boutiqueblank.com Phone: +44 121 790 0366 Customer Support Hours: Monday – Friday, 09:00 – 17:00. Closed weekends and UK public holidays. We aim to respond to all enquiries within 24 hours. Address: 42 Dunton Road, Birmingham B37 6JN, United Kingdom Company: EXON GROUP LTD (Company Number: 16893861)