Shipping policy
We ship to addresses across the United Kingdom. Delivery is free on every order — no minimum spend, no hidden charges at checkout. This page explains how long delivery takes, how to track your parcel, and what happens if something goes wrong.
In short: orders are processed in 1–3 business days and delivered in 4–7 business days after dispatch. Total delivery time is typically 5–10 business days from the moment you place your order.
1. Delivery costs
| Destination | Cost | Minimum order |
|---|---|---|
| United Kingdom (all orders) | Free | None |
There are no shipping fees, handling fees, surcharges or fuel levies added at any stage. The price you see at checkout is the price you pay. Because we ship to UK customers with any duties settled in advance, you will not be asked to pay customs charges, import duty or VAT on delivery.
2. Processing time
All orders go through a preparation stage before they are handed to the carrier.
- Order processing: 1–3 business days. During this stage we verify payment, check stock, quality-check the item and pack it.
- Orders placed after 15:00 on a business day are treated as received the following business day.
- Orders placed on a weekend or UK public holiday begin processing on the next business day.
- Processing may extend by 1–2 days during sale periods, new collection launches and peak season (late November through December).
3. Delivery time
- Shipping: 4–7 business days from dispatch.
- Total: 5–10 business days from order placement to delivery.
"Business days" means Monday to Friday, excluding UK public holidays. Weekends and bank holidays are not counted in either the processing or the delivery estimate.
| Stage | Timeframe |
|---|---|
| Order processing | 1–3 business days |
| Transit | 4–7 business days |
| Total estimated delivery | 5–10 business days |
These are estimates, not guarantees. Delivery times are provided by our carriers and can be affected by factors outside our control — see section 8.
4. Order confirmation and tracking
- Order confirmation email — sent immediately after checkout. If it doesn't arrive within an hour, check your spam folder, then contact us.
- Dispatch email with tracking — sent once your parcel leaves our facility, usually within 1–3 business days.
- Tracking activation — tracking numbers can take 24–72 hours to show movement while the parcel is scanned into the carrier network. A number that shows "not found" or "label created" during this period is normal and does not mean anything is wrong.
If your tracking hasn't updated for 7 consecutive business days, contact us at info@boutiqueblank.com with your order number and we'll investigate with the carrier.
5. Carriers and delivery method
We dispatch with established UK carriers, including Royal Mail and courier partners such as Evri and Yodel. The carrier is selected based on the size of the parcel and the destination postcode; we cannot accept requests for a specific carrier.
Most parcels are delivered to your door. If nobody is available, the carrier may leave the parcel in a safe place, with a neighbour, or at a local collection point, and will leave a card or send a notification. Please collect from a depot or access point promptly — parcels held beyond the carrier's retention period are returned to us.
6. Delivery addresses
- We deliver to residential and business addresses, and to BFPO addresses.
- Please check your address carefully at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer.
- Address changes can only be made within 24 hours of placing your order. Email info@boutiqueblank.com immediately with your order number. After 24 hours the order has entered fulfilment and the address cannot be changed.
- If a parcel is returned to us because the address was incomplete or incorrect, we will contact you. You may request a resend, for which a re-delivery charge may apply, or a refund of the item value.
- We do not currently ship to PO Box addresses.
7. Split shipments
Where an order contains items held in different locations, we may dispatch them separately at no extra cost to you. You will receive a separate tracking number for each parcel. If one parcel arrives without an item you expected, please check your dispatch emails before contacting us.
8. Delays
Delivery estimates may be exceeded due to circumstances beyond our reasonable control, including:
- Adverse weather and carrier network disruption
- Public holidays and peak trading periods
- Industrial action affecting postal or courier services
- Incorrect or incomplete delivery addresses
- Failed delivery attempts and uncollected parcels
- Customs or regulatory checks in exceptional cases
We will keep you informed of any delay we're aware of. If your order has not arrived 10 business days after the estimated delivery date, contact us and we will open a carrier investigation. Investigations typically take 5–10 business days, after which we will resend the order or issue a full refund.
Under UK consumer law, if we do not deliver within 30 days of the order — or within any timeframe we've specifically agreed with you — you may treat the contract as at an end and receive a full refund.
9. Lost, damaged or missing parcels
Tracking says delivered but nothing arrived: check with household members and neighbours, look in any usual safe place, and check for a card from the carrier. If it still hasn't turned up, contact us within 14 days of the delivery date shown on tracking so we can raise a claim while the carrier's window is still open.
Parcel arrived damaged: photograph the outer packaging and the item before removing tags, and email the photos to info@boutiqueblank.com within 48 hours of delivery. We will arrange a replacement or refund at our cost.
Item missing from parcel: contact us within 48 hours of delivery with a photo of the parcel contents and packing slip.
Risk of loss and damage passes to you once the goods are delivered to the address you supplied, or to a person you nominated to receive them.
10. Out of stock items
If an item becomes unavailable after you order, we will contact you within 2 business days to offer a replacement, a partial refund, or a full refund. Where only part of your order is affected, the available items are dispatched without delay.
11. Changes to this policy
We may update our delivery times, carriers and terms. Any changes take effect from the date shown at the top of this page and apply to orders placed after that date.
12. Contact us
Questions about a delivery? We're happy to help.
Email: info@boutiqueblank.com Phone: +44 121 790 0366 Customer Support Hours: Monday – Friday, 09:00 – 17:00. Closed weekends and UK public holidays. We aim to respond to all enquiries within 24 hours. Address: 42 Dunton Road, Birmingham B37 6JN, United Kingdom Company: EXON GROUP LTD (Company Number: 16893861)