Terms of service

Last updated: 27 August 2026

Please read these Terms carefully before using boutiqueblank.com or placing an order. By browsing this website or buying from us, you agree to be bound by these Terms. If you do not agree with them, please do not use the site.

1. Who we are

This website is operated by EXON GROUP LTD, a company registered in England and Wales under Company Number 16893861, trading as Boutique Blank.

Website: boutiqueblank.com Address: 42 Dunton Road, Birmingham B37 6JN, United Kingdom Email: info@boutiqueblank.com Phone: +44 121 790 0366 Customer Support Hours: Monday – Friday, 09:00 – 17:00. Closed weekends and UK public holidays. We aim to respond to all enquiries within 24 hours.

In these Terms, "we", "us" and "our" mean Boutique Blank. "You" and "your" mean the person using the site or placing an order.

2. Using this website

By using this site you confirm that:

• You are at least 18 years old, or are using the site under the supervision of a parent or guardian.
• You are legally capable of entering into binding contracts.
• The information you provide us is accurate, current and complete.
• You will not use the site for any unlawful or fraudulent purpose.

You must not attempt to gain unauthorised access to the site, introduce viruses or malicious code, scrape or harvest data, place fraudulent orders, or interfere with the site's operation. We reserve the right to restrict or terminate access to anyone who breaches these Terms.

3. Products and descriptions

We take care to describe and photograph our products accurately. However:

• Colours may vary between screens and devices. Slight differences between the image and the item you receive are normal and are not considered a defect.
• Measurements are approximate and may vary by up to 2–3 cm due to manufacturing tolerances and the nature of different fabrics. Please consult the size guide on each product page.
• Packaging may differ from images shown.
• Product images are for illustration; accessories or styling items shown are not included unless expressly stated.

All products are subject to availability. We reserve the right to change, discontinue or limit the quantity of any product at any time without notice.

4. Prices

• All prices are shown in pounds sterling (GBP) and include UK VAT where applicable.
• Delivery is free on all orders. No delivery charge is added at checkout.
• Prices may change at any time, but changes will not affect orders we have already accepted.
• Promotional prices apply only for the period stated and cannot be applied retrospectively.

Pricing errors: despite our best efforts, an item may occasionally be listed at an incorrect price. If the correct price is higher than the price shown, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel. We are not obliged to supply goods at an incorrect price where the error is obvious and could reasonably have been recognised by you.

5. Discount codes and promotions

• Only one discount code may be applied per order unless expressly stated.
• Codes have no cash value and cannot be exchanged for cash or store credit.
• Codes cannot be applied to orders already placed.
• We may withdraw or amend a promotion at any time.
• Codes obtained through unauthorised means, or used in breach of their terms, may be cancelled and the associated order refused.

6. How a contract is formed

• Placing an order is an offer to buy, not a binding contract.
• Our order confirmation email acknowledges receipt of your order. It does not constitute acceptance.
• A contract is formed only when we dispatch the goods and send you a dispatch confirmation email.
• If we cannot accept your order — for example because the item is out of stock, a pricing error occurred, or payment was declined or flagged — we will contact you and refund any payment taken in full.

We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraud, where an order appears to be for commercial resale, or where the delivery address cannot be verified.

7. Cancelling an order

• Within 24 hours of purchase: email info@boutiqueblank.com with your order number and we will cancel the order and refund you in full, provided it has not yet been dispatched.
• After 24 hours: the order has normally entered fulfilment and cannot be stopped. You will need to receive the delivery and then return the item under our Refund Policy.

This does not affect your statutory right to cancel within 14 days of receipt under the Consumer Contracts Regulations 2013. Full details are set out in our Refund Policy, which forms part of these Terms.

8. Payment

Payment is taken at the time you place your order. We accept the payment methods listed on our Payment Policy page and displayed at checkout. All payments are processed over an encrypted connection by regulated third-party payment providers. We do not store your full card details.

If a payment is declined or reversed, we may cancel your order and suspend further orders from the same account or address.

9. Delivery

Our delivery timescales, carriers and procedures are set out in our Shipping Policy, which forms part of these Terms. Risk in the goods passes to you on delivery. Title in the goods passes to you when we have received payment in full.

10. Returns and refunds

Our Refund Policy forms part of these Terms and sets out our 30-day return window, the condition items must be in, who pays return postage, and refund timescales.

11. Your statutory rights

Nothing in these Terms limits or excludes your rights as a consumer. Under the Consumer Rights Act 2015, goods supplied to you must be:

• of satisfactory quality
• fit for purpose
• as described

If they are not, you may be entitled to a repair, replacement, price reduction or refund. Further detail is set out in our Refund Policy. For free independent advice, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.

12. Intellectual property

All content on this website — including text, product descriptions, photographs, graphics, logos, page layout, and the Boutique Blank name and branding — is owned by or licensed to us and is protected by copyright, trade mark and other intellectual property laws.

You may view, download and print pages for your own personal, non-commercial use. You may not reproduce, republish, distribute, modify, sell or exploit any part of the site for commercial purposes without our prior written permission.

13. Customer content

If you submit reviews, photographs, comments or other content to our site or social channels, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business, including in marketing.

You confirm that any content you submit is your own, is accurate, and does not infringe anyone else's rights or breach any law. We may remove content that is unlawful, offensive, misleading or otherwise inappropriate, at our discretion.

14. Third-party links

Our site may contain links to third-party websites. These are provided for convenience only. We have no control over their content and accept no responsibility for them or for any loss arising from your use of them.

15. Availability of the website

We aim to keep the site available at all times but do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the site for business or operational reasons, including maintenance, and will give reasonable notice where practicable.

16. Our liability

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any matter for which it would be unlawful to exclude or limit liability

Subject to the above, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our total liability in connection with any order will not exceed the total amount paid for that order.

We supply our products for domestic and private use only.

17. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including strikes, transport disruption, supplier failure, extreme weather, fire, flood, epidemic, war, civil unrest, government action, or failure of public or private telecommunications networks. Where such an event occurs we will contact you and either extend the delivery timescale or, if the delay is substantial, allow you to cancel for a full refund.

18. Changes to these Terms

We may amend these Terms from time to time. The version in force is the one published on this page at the moment you place your order. We recommend you review this page before each purchase.

19. Severability and waiver

If any provision of these Terms is found by a court to be unlawful or unenforceable, the remaining provisions continue in full force. If we fail to insist that you perform any of your obligations, or delay in enforcing our rights, that will not mean we have waived those rights.

20. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. You and we both agree to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country.

21. Complaints

If you have a complaint, email info@boutiqueblank.com with "COMPLAINT" and your order number in the subject line, or call +44 121 790 0366 during support hours. We aim to acknowledge within 2 business days and resolve within 14 days.

22. Contact us

Email: info@boutiqueblank.com Phone: +44 121 790 0366 Customer Support Hours: Monday – Friday, 09:00 – 17:00. Closed weekends and UK public holidays. We aim to respond to all enquiries within 24 hours. Address: 42 Dunton Road, Birmingham B37 6JN, United Kingdom Company: EXON GROUP LTD (Company Number: 16893861)